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Users Tell Stories

When we conduct usability tests, we want to know how users feel about their experience. But if we ask them directly, we might not get an accurate reflection of how they really feel. Their tendency to...

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The Top 10 Indexing Errors Made by Technical Writers

Sections such as "About this Manual," "Getting Started," and "Who Should Read this Guide"—while often useful in themselves—do not require inclusion in your index. When was the last time you looked up...

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Responsive UX Design

One of the hot topics on the forefront of today’s technology buzz is mobile compatible content. Many experts today are emphasizing the importance of Web content compatibility for mobile viewers....

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Making Usability a Priority: Advocating for the Value of User Research

By Cory Lebson As a consultant specializing in user research, studying how users interact with Web and mobile resources, I wish I could give my clients a short contract to sign promising that if they...

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Exploring Users’ Expectations and Impressions of Scenario Documentation

This article describes a situation in which a team of writers at IBM developed a model for writing scenarios to be published with the first release of a new product, InfoSphere BigInsights, in May...

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